General Terms and Conditions

For cosmetic services provided by Rima Srapyan – Beauty Laser Wien, Mexikoplatz 24/5, 1020 Vienna (referred to below as “we” or “Beauty Laser Wien”).

Last updated: 24 October 2026

Contents

§ 1 Scope

1. These Terms and Conditions apply to cosmetic services, particularly laser hair removal, and to purchases of our vouchers and treatment packages, provided they were agreed before the contract was concluded. Individual agreements take precedence.
2. The version agreed when the contract is concluded applies. Subsequent publication of new Terms and Conditions does not change existing contracts. Mandatory statutory rights remain unaffected.

§ 2 Formation of the contract

1. The website and price list provide information about our services. Requests for free consultations and non-binding quotation or booking requests do not in themselves create a paid treatment contract. An automatic acknowledgement initially confirms receipt of your request. Confirmation of an expressly free consultation does not create an obligation to pay for subsequent treatment. Information from a digital or AI-powered assistant does not replace an individual agreement or a personal assessment of suitability.
2. A treatment contract is formed when we agree and confirm the specific service, its price and the appointment or package with you. This may take place at the studio, by telephone, by email or through an agreed booking channel. Before a paid agreement is concluded, we inform you of the total price and applicable terms.
3. For bookings through Treatwell, the terms agreed there for handling the booking also apply. Statutory consumer rights remain unaffected.
4. For anyone under 18, we clarify the required consent of their legal representative and their personal suitability before treatment. Consent alone does not oblige us to carry out unsuitable treatment.

§ 3 Appointments

1. We reserve confirmed appointments for you. Please arrive on time and follow the preparation instructions provided to you individually.
2. If you arrive late, we will determine whether treatment can still be carried out safely without affecting subsequent appointments. Treatment will only be shortened if professionally justifiable and agreed with you. If an appointment cannot take place for reasons on your side, any claim for a missed appointment is governed by § 4.
3. If the practitioner is ill, equipment fails or there are other objective reasons, we will inform you as early as possible and offer an alternative appointment. No fee is charged for treatment we cancel and do not provide; any advance payment for it will be refunded on request. Statutory claims remain unaffected.

§ 4 Cancellation and missed appointment charges

1. You may cancel or reschedule an appointment free of charge up to 24 hours before it starts. Please use the telephone, email or the agreed booking channel. The deadline is determined by receipt of your cancellation; if we cannot be reached by telephone, you can send an email.
2. For later cancellations, a possible missed appointment claim is limited to 50%; for non-attendance without cancellation, it is limited to 100% of the treatment price agreed for that appointment. This requires that we were ready to provide the agreed service and that the appointment did not take place for reasons on your side.
3. These percentages are upper limits, not automatically payable flat-rate charges. We deduct saved expenses, income from allocating the vacated appointment to someone else and earnings deliberately forgone elsewhere. If this leaves no loss, no missed appointment fee is payable. With every claim, we proactively explain the calculation and the reasons why no deductions, or no higher deductions, for saved expenses or alternative earnings are possible. You may demonstrate that the loss was lower or that there was no loss.
4. For packages, the agreed package price attributable to the booked session is the basis (total package price divided by the agreed number of sessions). A justified missed appointment charge may be offset against existing credit. The same loss will not be charged both as a full treatment session and as a monetary claim.
5. A consultation agreed to be free remains free, including in the event of cancellation or non-attendance. In the event of acute illness or emergencies, we will consider a goodwill solution. If evidence is needed for clarification, a confirmation without a diagnosis or other medical details is sufficient.
6. Valid exercise of a statutory right of withdrawal under § 12 does not incur a cancellation or missed appointment fee. The statutory rules described there for services already provided continue to apply.

§ 5 Prices and payment

1. The total price agreed before the contract is concluded applies. Our prices are final prices in euros including any applicable VAT. Additional services or costs require prior agreement.
2. Changes to the price list apply to agreements concluded in the future. Individual treatments already bindingly agreed and paid service packages do not become more expensive retrospectively as a result of a new price list. The monetary value of value vouchers is credited against the price of the service subsequently agreed.
3. Unless advance payment or another due date has been agreed, payment is due after treatment. Available payment methods are communicated at the studio or before conclusion of the contract. For card payments or a payment link, SumUp may process payment; receipts may be issued through helloCash. An agreed deposit is credited against the total price. It is not automatically forfeited on cancellation: it may only be offset against an actually justified claim, and any remaining refundable amount will be repaid. A payment link alone does not replace prior agreement on the service, total price and terms.
4. Discounts and promotions apply within the stated scope and period. They may only be combined with other discounts if expressly offered. Statutory consequences apply to late payment; collection costs will only be requested to the extent legally permissible, necessary and proportionate.

§ 6 Vouchers and packages

1. Vouchers purchased for payment do not expire after three years under these Terms and Conditions. Statutory limitation rules apply; voucher claims generally have a 30-year limitation period. Vouchers are transferable unless expressly issued for a particular person and service. Any remaining value is retained as credit. There is no general entitlement to cash redemption; statutory repayment claims remain unaffected.
2. Promotional vouchers issued free of charge may contain redemption conditions and deadlines clearly communicated before issue. These do not reduce any credit already paid for.
3. Treatment packages are purchased for the agreed person, service and number of sessions. Because of individual planning, they are generally non-transferable; a change may be agreed with us. Unused package credit does not automatically expire after twelve months. We take medically necessary breaks and individually recommended treatment intervals into account when scheduling appointments.
4. Please contact us if you cannot or do not wish to continue a package. Statutory withdrawal, termination, warranty and refund rights also apply to promotional packages. In the event of legally permissible early termination, we account for services already provided at the agreed proportionate package price and any existing statutory claims; any credit then due for refund will be repaid. We do not retrospectively recalculate all sessions at a higher individual price or impose a blanket exclusion of all refunds.

§ 7 Treatment and prospects of success

1. We are obliged to perform the agreed cosmetic treatment carefully and professionally. It does not replace medical diagnosis or therapy.
2. No particular result, fixed percentage reduction in hair or complete, lifelong freedom from hair is guaranteed. Skin and hair characteristics, growth phases, hormonal influences, previous treatments and other individual factors affect the outcome. Multiple sessions and, where appropriate, later maintenance treatments are usually required. White, grey or very light hair often responds insufficiently.
3. Failure to achieve the desired result alone does not entitle you to free additional sessions where the service was provided professionally. An expressly agreed performance commitment and statutory claims for defective performance remain unaffected.
4. Please follow the preparation and aftercare instructions agreed with you, particularly regarding sun exposure, tanning beds, self-tanners, hair removal and skincare. Specific recommendations depend on your skin and treatment.

§ 8 Medical history and information

1. Before treatment, we discuss suitability, the procedure, alternatives, possible side effects, prospects of success and instructions to follow. You may ask questions. A digitally completed questionnaire does not replace this discussion or the studio’s assessment and does not automatically authorise treatment.
2. Answer treatment-related questions to the best of your knowledge and inform us of changes before each subsequent session. These include, in particular, medication and dietary supplements, pregnancy or breastfeeding, photosensitivity, allergies, skin conditions and infections, wound-healing or coagulation problems, scars and pigmentation changes, tattoos in the treatment area, recent tanning and previous laser, acne or other skin treatments.
3. Side effects are possible even when treatment is performed professionally, including pain, redness and swelling, burns, blisters or crusts, pigmentation changes, scarring, infections or herpes reactivation, allergic reactions and, rarely, increased hair growth. Laser light can damage the eyes. We clarify individual risks before treatment.
4. If risks remain unclear, contraindications exist or safety-related information is missing, we may postpone, refuse or discontinue treatment to protect your health and, where appropriate, recommend medical assessment. You must not stop taking medication on your own for this purpose. Financial settlement depends on the actual reason and statutory rules; this does not cause automatic forfeiture of a package.
5. The digital signature documents the information submitted and the declarations made in the form. It does not confirm an information discussion that has not yet taken place. The decision on the specific treatment is made after personal clarification.

§ 9 Hygiene and safety

We comply with the hygiene and safety requirements applicable to our services and the equipment instructions. During laser treatment, you must wear the protective goggles provided and follow safety instructions. Report discomfort immediately. Contact us about unusual or persistent reactions after treatment; seek medical assessment for severe symptoms.

§ 10 Liability and complaints

1. Statutory liability and warranty rules apply. Liability for personal injury and damage caused intentionally or by gross negligence is not restricted. Consent to treatment does not waive compensation claims.
2. Incorrect information or failure to follow safety and care instructions may be relevant to damage and contributory negligence to be considered under the law. They do not result in a blanket exclusion of our liability. The circumstances and causal contribution in the individual case are decisive.
3. Please notify us of complaints as promptly as possible so that we can investigate and discuss an appropriate solution. This does not restrict your statutory claims or time limits.

§ 11 Data protection and photos

Information about customer data, digital medical history, documentation and your rights can be found in our Privacy Policy. Consent to processing health data is obtained expressly and separately from these Terms and Conditions and may be withdrawn with effect for the future.

We take photos for internal documentation only with separate, voluntary consent. Refusal has no disadvantages for treatment. Such consent does not cover publication or advertising. Advertising use requires its own separate agreement.

§ 12 Statutory right of withdrawal

For consumers, service contracts concluded exclusively at a distance (for example online, by telephone or email as part of an organised distance-selling system) or away from our business premises are generally subject to the following right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (FAGG). A mere enquiry is not such a contract. A contract concluded at the studio does not carry a general 14-day right of withdrawal under the FAGG.

Withdrawal within 14 days

You may withdraw within 14 days of concluding the service contract without giving a reason. Send a clear statement to Rima Srapyan – Beauty Laser Wien, Mexikoplatz 24/5, 1020 Vienna, or to info@beauty-laser.at; you can reach us by telephone on +43 676 6730064. You may use the form below, but do not have to. To meet the deadline, it is sufficient to send your statement before the withdrawal period expires. If the legally required withdrawal information is missing, the period is extended by twelve months. If that information is provided within this period, the deadline expires 14 days after its receipt.

Consequences of withdrawal and early commencement

We refund payments received without undue delay, and no later than 14 days after receipt of your withdrawal statement. The refund uses the original payment method unless you expressly agree to a different method that is free of charge to you.

If a paid service is to begin before the withdrawal period ends, your express request and the statutory information are required. If you subsequently withdraw, only the proportion of the agreed total price for services actually provided up to that point is payable, provided the statutory conditions are met. The right expires on full performance only if you expressly consented in advance to commencement and acknowledged that you would lose your right of withdrawal upon full performance. For a package, a single session is not sufficient. Acceptance of these Terms and Conditions or a medical history signature does not replace these declarations.

§ 13 Dispute resolution

Please contact us first in the event of a disagreement. We are generally willing to participate in proceedings before Schlichtung für Verbrauchergeschäfte (Consumer Arbitration Austria): Flachgasse 30/2. OG, 1150 Vienna, www.verbraucherschlichtung.at. Referring a matter to a conciliation body is voluntary and does not restrict access to the courts.

§ 14 Final provisions

1. Austrian law applies. For consumer contracts, mandatory protections of the country of habitual residence and statutory court jurisdictions remain unaffected.
2. If a clause is invalid, statutory provisions apply in its place. Individual agreements remain valid even if not made in writing; we recommend confirmation by email for clarity.